Terms of Service

These Terms of Service ("Terms") govern your dealership’s use of Warranty Window (the "Service"), a retention CRM operated by George Farrall ("we", "us"). By signing a service agreement or otherwise using the Service, your dealership ("Customer") agrees to these Terms.

1. The Service

Warranty Window classifies dealership customers into warranty-state categories, surfaces outreach candidates, and records F&I manager-level activity and outcomes. The Service is delivered as a web application at app.warrantywindow.com.

2. Accounts and roles

Each dealership is provisioned with one or more owner accounts. Owners may create F&I manager accounts and assign them to stores. Customer is responsible for the acts and omissions of all users operating under its accounts and for keeping account credentials confidential.

3. Customer data

Customer retains all rights to data it uploads to the Service, including DMS exports, customer records, notes, and outreach logs ("Customer Data"). Customer grants us a limited licence to process Customer Data solely to provide and improve the Service. We do not sell Customer Data and do not share it with other dealerships.

4. Customer responsibilities

Customer is solely responsible for (a) ensuring Customer Data is lawfully collected and that Customer has the right to upload it; (b) compliance with Canada’s Anti-Spam Legislation (CASL), PIPEDA, and applicable provincial privacy law when conducting outreach through the Service; and (c) the accuracy of customer contact information.

5. Fees

Fees are billed monthly in advance at the rate set out on the Pricing page or in your service agreement. Introductory pricing, where offered, is locked for twelve (12) months from the commencement date and then rolls onto the then-current standard rate for the matching tier.

6. Term and termination

Service is provided month-to-month after the first paid month. Either party may terminate for convenience with thirty (30) days’ written notice. On termination, we will provide a CSV export of Customer Data on reasonable request, after which Customer Data will be deleted from our systems within ninety (90) days.

7. Intellectual property

We own all right, title, and interest in the Service, including the software, design, documentation, and trade marks. Customer owns Customer Data. No other rights are granted by implication.

8. Warranty disclaimer

The Service is provided "as is". To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

Our aggregate liability for any claim arising out of or relating to the Service will not exceed the fees paid by Customer in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

10. Governing law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in that province. The parties submit to the exclusive jurisdiction of the courts of Alberta.

11. Contact

Questions about these Terms: george@warrantywindow.com.

These Terms are a plain-English draft intended for early dealer engagements. A formal, lawyer-reviewed version will be published before the Service moves past the initial ten-dealership cohort.