Questions, answered.
The things dealers ask before signing — pricing, contracts, OASIS, CASL, what happens when a customer replies, and where the data lives.
Setup, configuration, on-site training for your F&I managers, and refinement of the CRM and automation to match your dealership’s store layout, DMS exports, and outreach voice. Paid once. No hardware to install.
Month to month. Thirty days’ notice to cancel, and we export your data as CSV on the way out.
Four weeks from signature to first customer messages. Your DMS export goes in during week one — however messy it is, cleaning it is our job. The portal extension installs in week two, comms checks run in week three, and after your F&I team is trained the automation goes live in week four.
Every customer’s consent basis is tracked. Every send is timestamped. STOP / UNSUBSCRIBE replies are auto-acknowledged and the customer is blocked from outbound until they re-opt-in. Your F&I manager doesn’t have to think about compliance.
The system detects intent — questions about pricing, availability, or coverage trigger an automated personalized pricing page. Replies that signal real intent (e.g. “let’s talk”) route immediately to the F&I manager who owns the customer, with the full conversation history attached.
Yes — through a browser extension your F&I manager installs once. The extension reads odometer and warranty status directly from the page they’re already logged into (Ford’s OASIS today; more OEM portals as we expand), then posts those two fields back to Warranty Window. We never see your OEM credentials and the data never leaves the dealer’s machine until the two fields are sent.
Every dealership’s customer data lives in a Supabase project hosted in Canada Central. Row-level security enforces tenant isolation — your F&I managers see your customers, no one else’s.