Warranty Window
FAQ

Questions, answered.

The things dealers ask before signing — pricing, contracts, OASIS, CASL, what happens when a customer replies, and where the data lives.

What does the $5,000 onboarding cover?

Setup, configuration, on-site training for your F&I managers, and refinement of the CRM and automation to match your dealership’s store layout, DMS exports, and outreach voice. Paid once. No hardware to install.

What’s the contract length?

Month to month. Thirty days’ notice to cancel, and we export your data as CSV on the way out.

How does the per-lead pricing work?

Two fees on top of the subscription. $50 fires when a customer replies with real intent and the conversation routes to your F&I manager. $100 fires when an ESP is sold from a lead the system warmed. You only pay for results the engine actually delivers.

How does the automation handle CASL?

Every customer’s consent basis is tracked. Every send is timestamped. STOP / UNSUBSCRIBE replies are auto-acknowledged and the customer is blocked from outbound until they re-opt-in. Your F&I manager doesn’t have to think about compliance.

What happens when a customer replies?

The system detects intent — questions about pricing, availability, or coverage trigger an automated full pricing email. Replies that signal real intent (e.g. “let’s talk”) route immediately to the F&I manager who owns the customer, with the full conversation history attached.

Do you integrate with OASIS or DCSnet?

Yes — through a browser extension your F&I manager installs once. The extension reads odometer and warranty status directly from the page they’re already logged into, then posts those two fields back to Warranty Window. We never see your OEM credentials and the data never leaves the dealer’s machine until the two fields are sent.

Where does the data live?

Every dealership’s customer data lives in a Supabase project hosted in Canada Central. Row-level security enforces tenant isolation — your F&I managers see your customers, no one else’s.